Terms & Conditions

PRIVACY POLICY

We understand that your privacy is important and we will treat any personal information you provide us confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.

PERSONAL DETAILS

We will only collect information about you if you willingly provide it.

Information relating to any transactions carried out between you and SEFIA LONDON or in relation to this website will be used to fulfill any orders and to communicate with you when necessary. Any debit or credit card details that you provide us will not be stored. Each time you make a purchase you will be requested to re- enter your details.

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to SEFIA LONDON via email, post, otherwise, e.g. social media. We may also use your details to send you information via email for research purposes.

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with SEFIA LONDON you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and we have debited your credit or debit card. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

PRICES AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the 'Total Cost'.

Promo Codes

From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the SEFIA LONDON Website.

Each Promo Code will be subject to specific terms & conditions specified at the time the promo code is issued including the length of time to use the code.

Only one promo code can be used against an order at any one time.

A promo code can't be applied to an order after that order has been placed.

If the promo code has expired, you won’t be able use it.

We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.

Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own SEFIA LONDON account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on SEFIA LONDON. Don’t pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code or suspend/close your SEFIA LONDON account without letting you know beforehand.

We reserve the right to amend these terms and conditions at any time.

COMPLAINTS

If you have a complaints about your purchase, please contact our Customer Care team via email info@sefialondon.co.uk 

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